Current Openings - Join Our Team!
The Co-op is currently accepting applications for
AM Cook & Grocery Stocker
Thank you!
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Grocery Stocker Job Description:
Job Title: Grocery Stocker
Reports to: Grocery Manager
Purpose: Stock products, provide customer service, and maintain cleanliness in the department.
Primary Responsibilities:
Grocery Stocking:
Shelves are kept full and always fronted to aid customers in their selection process. Grocery
stockers will:
Communication:
Customer Service:
Customer service is Fiddleheads’ primary focus. It is the goal that all customers are treated in a
respectful and courteous manner.
Additional Customer Service Specific to the Grocery Department:
Other Grocery Stocker Responsibilities:
Additional General Responsibilities:
Qualifications:
Preferred Qualifications:
Reports to: Grocery Manager
Purpose: Stock products, provide customer service, and maintain cleanliness in the department.
Primary Responsibilities:
Grocery Stocking:
Shelves are kept full and always fronted to aid customers in their selection process. Grocery
stockers will:
- Follow proper lifting and handling procedures.
- Open boxes carefully and safely.
- Efficiently stock products.
- Check shelf tags.
- Remove and record damaged, out-of-date, and spoiled products.
- Face shelves.
- Maintain clear pathways in aisles when stocking.
- For overstock, combine partial cases into single, well-labeled cases, and return all product to designated backstock areas.
- Stack and/or break down and recycle empty boxes.
- Stay productive throughout the shift.
Communication:
- Consistently communicate respectfully, openly and honestly.
- Listen attentively to others, ask questions, and remain open to other viewpoints.
Customer Service:
Customer service is Fiddleheads’ primary focus. It is the goal that all customers are treated in a
respectful and courteous manner.
- Provide customer service as needed.
- Be open and ready to assist customers.
- Assist all customers in a prompt, friendly, courteous manner.
- Resolve customer complaints fairly and with tact.
Additional Customer Service Specific to the Grocery Department:
- Treat customers in a friendly and helpful manner.
- Answer and address all Grocery-related questions, requests, complaints and suggestions.
- Become familiar with the product lines.
- Assist customers in placing pre-orders.
- Assist customers in finding products.
- Monitor point of purchase information to ensure it is accurate.
- Maintain department in a clean and orderly fashion.
- Ensure department staff assist customers fully.
Other Grocery Stocker Responsibilities:
- Sweep and mop floors as needed.
- Dust and wipe shelves, cases and products.
- Assist with fresh food preparation.
- Review invoices for accuracy and make corrections where necessary.
- Make sure deliveries are distributed to the correct department or person.
- Maintain a clean and organized receiving room.
- Assist in fulfillment of online orders as required.
- Other tasks as assigned by manager.
Additional General Responsibilities:
- Know what makes Co-ops unique.
- Explain/promote Fiddleheads membership.
- Take initiative to increase product knowledge.
- Develop knowledge of in-store product locations and where to locate product information.
- Willingness to learn about and take on new responsibilities.
- Orient and be helpful to new employees.
- Set a positive example for co-workers.
- Maintain good working relations with other Fiddleheads staff.
- Encourage and demonstrate teamwork.
- Attend staff meetings and trainings.
- Follow storewide policies, procedures and expectations.
- Answer phones as necessary.
Qualifications:
- Ability to properly lift 50 pounds.
- Ability to repeatedly lift 30 pounds.
- Physical flexibility to stand, walk, squat, bend, balance and rotate body.
- Physical ability to work in cold environment for limited periods of time.
- Willingness and ability to handle fresh meat and seafood.
- Excellent organizational skills and diligence.
- Excellent and consistent customer service skills.
- Excellent communications skills.
- Ability to develop and maintain favorable relations with customers, staff, and vendors.
- Ability to work independently.
- Ability to handle multiple tasks.
Preferred Qualifications:
- Knowledge of whole, natural, and organic foods.
- Experience in setting and stocking grocery products.
AM Cook Job Description:
Job Title: AM Cook
Reports to: Kitchen/Prepared Foods Manager and Assistant Manager
Purpose: To support the Fiddleheads Kitchen team by producing a wide selection of grab and go offerings.
Primary Responsibilities:
Food Service Sanitation and Maintenance:
Safety:
Customer Service:
Communication:
Teamwork:
Problem Solving:
Additional General Responsibilities:
Qualifications:
Reports to: Kitchen/Prepared Foods Manager and Assistant Manager
Purpose: To support the Fiddleheads Kitchen team by producing a wide selection of grab and go offerings.
Primary Responsibilities:
- Cook and/or Prepare items on production list as assigned.
- Prioritize daily tasks.
- Assess and complete any prep needed for the recipe before beginning production.
- Mastery of primary culinary skills and techniques specific to preparation requirements.
- Label, date and stock all prepared items.
- Perform routine kitchen tasks.
- Accurately read a thermometer.
- Follow sanitation guidelines.
- Maintain food quality standards.
- Perform calmly and effectively under pressure.
- Strong attention to detail.
- Seek support or propose resolutions when difficulties arise.
- Make appropriate judgment calls under stressful conditions.
Food Service Sanitation and Maintenance:
- Keep kitchen, appliances, and work area clean and orderly.
- Clean spills promptly.
- Take out trash, mop and sweep as needed.
- Follow proper food safety, storage, and labeling procedures.
- Advise a supervisor of equipment repair or replacement needs.
- Participate in inventory counts.
- Assist with scheduled deep cleaning.
Safety:
- Safely and efficiently use knives and other utensils.
- Follow all established safety procedures.
- Encourage others to practice safe behaviors.
Customer Service:
- Be open and ready to assist customers.
- Follow through on all customer questions and requests.
- Provide nutritional info and reheating advice.
- Assist customers in a prompt, friendly, courteous manner.
- Resolve customer complaints in a fair and tactful manner.
Communication:
- Communicate respectfully, openly and honestly.
- Listen attentively to others, ask questions, and remain open to other viewpoints.
- Demonstrate empathic listening skills.
Teamwork:
- Work cooperatively with other staff.
- Accept and offer feedback and suggestions openly and respectfully.
- Be flexible and willing to assist others.
- Be positive and professional in all interactions.
- Attend meetings as directed.
Problem Solving:
- Take the initiative to identify and resolve problems.
- Hold yourself accountable.
- Make sound decisions.
Additional General Responsibilities:
- Know what makes Co-ops unique and how to explain/promote Fiddleheads membership.
- Develop working knowledge of where products are in the store and/or where to locate information about products.
- Orient and be helpful to new employees.
- Set a positive example for co-workers.
- Maintain good working relations with other Fiddleheads staff.
- Encourage and demonstrate good team behaviors.
- Follow policies & procedures outlined in the Employee Handbook.
Qualifications:
- Ability to develop and maintain favorable relations with customers and staff.
- Ability to work with minimal supervision.
- Ability to work independently.
- Excellent customer service skills.
- Ability to effectively handle stressful situations.
- Excellent communications skills.
- Ability to properly lift 30-50 pounds.
- Ability to stand for 8 hours per day.
- Ability to stand, walk, squat, bend, balance and rotate body.
- Possess fine motor skills to perform basic kitchen tasks.
Fiddleheads Food Co-op is always looking for passionate people to join our team.
Please download and fill out an employment application
bring or mail to: Fiddleheads Food Co-op 13 Broad Street New London, CT 06320
or email to [email protected] with the subject line “Application."
Or, ask for an application next time you’re in the store!
Please download and fill out an employment application
bring or mail to: Fiddleheads Food Co-op 13 Broad Street New London, CT 06320
or email to [email protected] with the subject line “Application."
Or, ask for an application next time you’re in the store!